Format |
Duration |
eLearning Online Course |
20 mins |
Know the risks. Spot the signs. Ensure organisational readiness.
Martyn’s Law is set to change the way UK venues - including retail environments with a capacity of 200 or more - approach safety and threat preparedness. For retailers, this means ensuring staff at every level are equipped to manage evolving risks while safeguarding customers, staff, and brand reputation.
This Threat Awareness for Retail Staff eLearning course from The Workforce Development Trust, embeds practical awareness into daily operations, helping teams to recognise potential threats, respond swiftly, and support recovery.
Course overview
Why this course matters
Retail staff are on the frontline of customer interaction. From crowded high streets to large shopping centres, your people need to be prepared for the unexpected. This course goes beyond theory, using real-life retail scenarios to show how safety and service go hand in hand.
Why do I need this course?
- Prepare your business to deal with potential threats
- Ensure the safety of your customers and staff
- Prepare your staff to respond to situations
- Develop Customer skills that integrate threat awareness
What will I learn?
- Identify potential threats
- How to respond to and report threats
- What do do in case of an incident
- Emergency and evacuation procedures
- How to spot suspicious behaviour
- Identify security vulnerabilities and report them
Who is this course for?
- Store assistants and front-line retail staff
- Supervisors and managers
- Security and operations teams in retail environments
- Staff working in retail environments with a capacity of 200 or more
Dynamic video learning
The course is curated with the retail sector in mind, with videos created specifically for the learning content, to help clearly illustrate situations for learners.
Branching narrative design
Multiple-choice questions during the course offer bespoke video scenarios with several branching choices that immerse learners in the situation.
Course preview images
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Course details
Engaging, practical learning
We know retail teams are busy. That’s why this course has been designed for real-world delivery:
- Quick, role-relevant modules (20 mins) - easy to fit into shift patterns
- Scenario-driven content - AI-powered examples grounded in retail situations
- Available anytime, anywhere - perfect for multi-site teams
- Certificate on completion - evidence for governance, audits, and staff records
Built by experts, tailored for retail
Developed in collaboration with subject matter experts, this course is rooted in workforce resilience principles. The content is designed to be immediately relevant to the retail sector, ensuring organisational readiness and empowered teams.
Interactive training for Threat Awareness that uses scenarios to take users through the key elements of being prepared for and responding to threats. The interactive scenarios help embedded the best practice relating to identifying security viabilities, identifying threats and suspicious behaviour, response during incidents, evacuations, first aid and reporting of incidents.
Upon completion of this course, the learner will be able to:
- Identify the importance of following evacuation procedures during an emergency
- Identify the appropriate people to contact in an emergency, including how to contact them and the specific information they will require.
- List the five most crucial first aid aspects to remember in an emergency.
- Identify the primary terrorist security threats.
- List the actions to take if a person is acting suspiciously.
- Identify potential security vulnerabilities.
- List the three actions to take in the event of a terrorist attack.
This course consists of the following modules:
- Threat Awareness for Retails
- Course Length: 20 mins
